November 24 04:07 PM
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Beyond the Sale



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Linear Publishing offers an exhaustive choice of online support tools. From manuals to tutorials, we work hard to put the information at your finger tips.

But our most important support function is to answer the phone. Call 800-211-2267 and we are ready to help. You are the customer and we earn your business everyday. Technical support is free.

Complimenting our online reference tools (see Online Manual and Online Tutorial), Linear Publishing's other Web-based support tools are also built directly into the customers management system. Some of the features include:

System Notes: Linear Publishing is unique among your technology tools. Its is software like Photoshop or Word, but because it is Web based, you always work with the most current version. To keep our clients abreast to changes within the software, we use the system notes. The manual is always updated, but new items don't jump out of the manual.

Our system notes are displayed in a descending chronological order. We update this information regularly as new features and modifications are made to the system. We also use this information to send emails to our clients with periodic update information.

Client Forum: This feature allows our clients to communicate with other Linear users to share thoughts, ideas and techniques. We monitor the information and add our comments where appropriate. We are trying to foster the concept of a community among our clients.

FAQ (Frequently Asked Questions): Here, we catalog all questions (they may not always be frequent) which come in from our clients. Usually, we'll respond to a question immediately. By storing the information is a searchable format, all our clients have access to another resource for maximizing their opportunities with Linear Publishing.

Tickets: If there is a problem, our clients can submit a problem ticket to Linear. We'll turn around the solution in less than 24 hours. Each ticket is time and date stamped so we can track our performance.

Features: Clients are welcome and encouraged to submit ideas for enhancing the Linear system. Our best ideas always come from our clients.

We take customer support seriously. We put ourselves in the position to lose your business if we lose your confidence. Call our customers for their evaluation of our efforts.

quotes
SMDP"After years of subpar online publishing services, we discovered the answer to everything we were looking for in Linear Publishing. Linear is so easy to use and so quick to respond that our site was up in no time. Their online manual is invaluable but their staff is also extremely responsive. They have so many features that we may never use but they are there if and when we want to use them. Most recently, we created our mobile site. Within an hour it was up and running. Linear far exceeds their competition and our expectations."

Connie Sommerville
Operations Manager
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