Help Desks are on-line chat sessions initiated from your Web site by visitors. By clicking the link to a Help Desk, the Web visitor will be prompted for beginning information such as their name. Once they've entered the initial information, they'll be chatting real-time with the appropriate representative from your business.
Help Desks are sensitive to when they are being monitored. So, if no one from your business is monitoring a help desk, the link on your Web site will either disappear or redirect the Help Desk request to an email form.
When a Help Desk session is requested, the monitor will issue an alert with a link allowing the person monitoring the Help Desk to pop-open a window to the new Help Desk session. More than one individual can monitor a Help Desk and a Help Desk can have limitless open sessions.
Each Help Desk is saved for your future reference. From a management standpoint, each session is dated and saved in it's entirity. Simply click on the name and the original session pops open.
This is a great tool for handling immediate customer inquiries - plus a potential time saver for your staff. Using multiple desks, you can allow different departments to oversee specific inquiries of interest.
Design: You control the look and appearance of each Help Desk. From colors to visuals, you are in charge of the experience.
Availability: Help Desks are not a standard feature with your Linear system. Because each Help Desk maintains an open connection to the server to monitor activity, we want to limit the use of Help Desks to only those customers where the solution is appropriate.
If you feel the Help Desk feature would benefit your business, please call your Linear Publishing representative to see about having this feature added to your account.